Housing Services

Getting Involved Is Easy

Yes, we make it easy for you. Just download the TMO Membership Application Form, fill it in and submit to our office.

Cleaning & Ground Maintenance

The Cleaning and Grounds Maintenance team is responsible for cleaning all 53 blocks on Wenlock Barn & Windsor Terrance Estates.

Repairs

Wenlock Barn Repairs are carried out by Chigwell Construction. Click here to learn more.

Ways to Pay

You can now pay your rent and council tax online. Click here to see so many ways to make payment conveniently.

Forms

Click here to access TMO Memebership Application form and other forms you may need.

Meet the Management Team

Head of Services: David Nkrumah-Buansi

Housing Services Manager: Margaret Tabe

Finance & Administration Manager: Angela Gresham

Surveying & Repairs Manager: Victor Dzodzome

Cleaning & Grounds Maintenance Manager: Owen Whelan

Cleaning & Ground Maintenance

The Cleaning and Grounds Maintenance team is responsible for cleaning all 53 blocks on Wenlock Barn & Windsor Terrance Estates, and maintaining the surrounding ground areas to a good standard. Each block has a cleaning schedule informing residents of how their block is cleaned on a daily basis.

 Contact number for cleaning team: 07946 837 619

 

Repairs

 

Wenlock Barn Repairs are carried out by Chigwell Construction. All of Chigwell’s operatives will carry identification, and they are happy for residents to call their office on the above number to confirm their ID.
 
24-hour Repair Line number: 020 8500 4100

Ways to Pay

Rent Contact Pay Online And Ways To Pay

Rent : 02083568499 / 02083564732
YOU CAN NOW PAY YOUR RENT AND COUNCIL TAX OR ANY OTHER PAYMENTS ONLINE, PLEASE JUST FOLLOW THE LINK BELOW
https://www.civicaepay.co.uk/HackneyEstore/estore/default/Catalog/Index

Hackney Council Tenants have a number of options for paying the following bills:

  • Rent
  • Garage Rent

Online payments will take a day to register on your account

Housing Rent or Garage Rent using online banking, use the following details:

Our bank: Lloyds
Our bank account number: 00641877
Our sort code: 30-00-02
Include your housing rent or garage rent account number as the reference.

Direct Debit
A Direct Debit is an instruction from you to your bank or building society that you want us to collect money from your account. All Direct Debit payments are protected by your bank’s Direct Debit guarantee.
Switching to Direct Debit can help you manage your rent payments, meaning you can relax knowing that your rent will be paid automatically, so you never have to worry about forgetting to pay. It’s the convenient way for you to keep on top of your budget.

To pay your housing rent or garage rent by direct debit, select a payment date that suits you (1st, 8th or 16th and 24th of each month) on a rent direct debit form (see forms) and return to us or contact our Neighbourhood Contact Centre.

Other ways to pay your housing rent or garage rent

Post Office
Payments at a Post Office will normally take three working days to show up on your account.

Pay your housing rent or garage rent
To pay your housing rent or garage rent at a Post Office, take your payment card and cash or cheque (made payable to ‘The Post Office Ltd’) to your nearest Post Office.

Standing order
A standing order is an instruction from you to your bank or building society to pay a set amount to us weekly, fortnightly or monthly. Payments other than weekly must be made in advance. You must let your bank or building society know when your payment amount changes.

Pay your housing rent or garage rent
To pay your housing rent or garage rent by standing order, complete a rent standing order form (see forms tab) and return to your bank, or contact your bank with the following details:

Our bank: Lloyds
Our bank account number: 00641877
Our sort code: 30-00-02
How much and how often you want to pay
Your housing rent or garage rent account number

PayPoint
Payments using PayPoint will normally take three working days to show up on your account.
Pay your housing rent or garage rent
To pay your housing rent or garage rent using PayPoint, take your payment card and cash to your nearest shop which has a PayPoint service.

Bank
Payments at your bank will normally take two working days to show up on your account.

Pay your housing rent or garage rent
To pay your housing rent or garage rent at your bank, use the following details:

Our bank: Lloyds
Our bank account number: 00641877
Our sort code: 30-00-02
Include your housing rent or garage rent account number as the reference.

Cashier’s office
Payments at the cashiers office will normally show on your account on the next working day.
Pay your housing rent or garage rent
To pay your housing rent or garage rent at the Cashiers Office, take your payment card and cash, debit card, credit card or cheque (made payable to ‘London Borough of Hackney’) to the Cashiers Office based at 2 Hillman Street, Hackney, London, E8 1FB from Monday to Friday 9am to 5pm.

Complaint

Wenlock Barn TMO follows Hackney Council’s complaints procedure

Parking

 

Damp & Mould 

From 1st April, 2024, hackney Council is taking responsibility for damp and mould. 

To report damp and mould in your property, tenants should contact the Council directly: 0208 356 3691

Click here to access Hackney Council Damp, Mould and Condensation Plan

 

Address

Shoreditch Neighbourhood Office
1 Cropley Street
London, N1 7PT
Get Directions

OPENING Times

Monday to Friday: 9:00 AM - 5:00 PM
Saturday & Sunday: Closed

Contact Us

0208 356 6718 / 0208 356 6759
enquiries.wenlockbarn@hackney.gov.uk

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